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GrowthPractice insights

Private practice analytics for therapists, from the work you already do.

Practice Insights is private practice analytics for therapists. It turns your bookings, sessions and invoices into clear answers about your practice. You don’t enter anything extra. The numbers come from the work you already do in Wholistic. This is the centre of Growth, one of Wholistic’s three pillars: understanding your practice as well as you understand your clients.

1 month completely free · then R68/month · every feature included

DemoPractice insights: a quick tour
  • Six tabs

    Overview, clients, how clients find you, growth, diary and business.

  • Referral sources

    See where clients come from and what each source is worth.

  • Diary heatmap

    How full your diary is, by day and time.

  • Compare and export

    Compare periods and export all tabs as a PDF with totals only.

01

Private practice analytics in six tabs

Practice Insights is organised around the questions practitioners ask. Each tab answers one of them, and the Overview pulls the main figures together.

  • Overview
  • Your clients: new and returning clients, and your most common client
  • How clients find you
  • Growth and retention
  • Diary and sessions
  • Business and admin
App screenshotPrivate practice analytics in six tabs

02

Where do therapy clients come from? Referral source tracking

Every intake form asks “Where did you hear about us?”, and the answer feeds Practice Insights. You see which sources send clients and what those clients are worth to the practice, so you know where your time and marketing budget are best spent.

  • Referral sources, from the intake form
  • The value of each source
  • New clients against returning clients
App screenshotWhere do therapy clients come from? Referral source tracking

03

Client retention in a therapy practice

Retention shows whether clients stay for the work they came to do. Wholistic shows retention and client lifetime value, and the client list has a “Not seen in 90 days” filter for the clients worth a review.

  • Retention over time
  • Client lifetime value
  • New and returning clients by period
App screenshotClient retention in a therapy practice

04

Private practice KPIs for psychologists: diary and time

A full diary and a profitable practice are not always the same thing. These private practice KPIs for psychologists show how your available hours are being used.

  • A heatmap of how full the diary is
  • No-shows and late cancellations
  • Money per available hour
App screenshotPrivate practice KPIs for psychologists: diary and time

05

Medical aid rejection rate by scheme, and how fast you get paid

The Business and admin tab shows how quickly clients and schemes pay, and which schemes reject claims most often. If one scheme accounts for most of your rejections, you will see it here.

  • How quickly clients pay
  • How quickly schemes pay
  • Rejections by scheme
App screenshotMedical aid rejection rate by scheme, and how fast you get paid

06

Practice management reports you can share

Choose a period and compare it with another, such as this quarter against the last one. Export all six tabs as a PDF. The export has totals only and no client names, so it is safe to share with a business partner, bookkeeper or supervisor.

  • Choose any period
  • Compare with another period
  • Export all tabs as a PDF
  • Totals only, with no client names
App screenshotPractice management reports you can share

The Growth pillar

This is what Growth means

Wholistic’s Growth pillar exists because of a gap. Practitioners are trained to understand clients, and rarely given the tools to understand their own business. Practice Insights closes that gap. Every booking, session and payment already tells you something about your practice, and here you can see it.

Your practice creates valuable data every day. Now you can actually use it.

Questions

Practice insights: common questions

Straight answers about what this feature does, and what it doesn’t.

Start 1 month free trial
Is this therapist dashboard software, or a separate reporting tool?

It is part of Wholistic. Your daily dashboard shows today and this week. Practice Insights shows the longer view. Both use the same bookings, sessions and invoices, so there is no data to import.

Do I have to capture anything extra?

No. The figures come from what you already do: clients booking, forms being signed, sessions happening and invoices being paid.

What practice management reports does a psychologist get?

Six tabs covering your clients, how they find you, growth and retention, your diary, and business and admin. The invoicing area has its own financial reports for owed, overdue, invoiced, collected and written-off amounts.

Are client names shown in the PDF export?

No. The export contains totals only and no client names.

Does it work for a practice that is just starting?

Yes, though the picture gets more useful as sessions build up. Starting early means your referral sources and retention figures cover the practice from the beginning.

Free resources

Templates and guides to use today

Free to download, with no sign-up. Use them in your practice whether or not you use Wholistic.

Free trial

Understand your private practice.

Be one of the first practitioners on Wholistic. Your first 1 month is completely free, so you can test the software in your own practice — then it’s the founders price of R68/month, with every feature included.

Start 1 month free trial

  • 1 month completely free
  • Built around South African private practice
  • Built by practitioners
  • Every feature included